Broad Oak Solutions

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Customer Charter

Terms and conditions of business are one thing, but customer satisfaction is far more important. BOS was set up in order to enable its owner to do business in his style and without any restrictions on his values, choices and priorities. What’s the point of being in business if you don’t do business the way you want to ? So , what’s our style and what do we promise our clients and candidates?

Customer satisfaction drives our every action and our every thought. Loyalty is fundamental to our business relationships. Each process is reviewed by the client upon completion and BOS produces an action point report that strengthens the service and the relationship. We will never duck an issue, make an excuse, misrepresent a fact or express any view other than what we really believe, irrespective of the consequences. Above all, we will deliver exactly what we agree to deliver, to schedule, to budget and to the standard that you demand. No fuss, no winging, just hard graft and great results.

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